Terms of Service | H&N Homeopathy Laboratory

Welcome to H&N Homeopathy Laboratory

These Terms of Service govern your use of H&N Homeopathy Laboratory's products and services. By purchasing or using our homeopathic mother tinctures and raw materials, you agree to be bound by these terms.

About Our Company

H&N Homeopathy Laboratory is a Brazilian company specializing in the extraction, processing, packaging, and distribution of homeopathic mother tinctures and raw materials. We maintain Latin America's largest collection of homeopathic mother tinctures and serve pharmacies, homeopathic industries, and healthcare professionals worldwide.

Definitions

Products

Our products include homeopathic mother tinctures, matrices, raw materials, and related homeopathic inputs produced at our facilities in São Paulo, Brazil.

Services

Our services include product consultation, technical support, quality documentation, and international shipping coordination through our logistics partners.

Customers

Customers include licensed pharmacies, homeopathic manufacturers, healthcare institutions, and authorized practitioners who purchase our products for professional use.

Product Information and Use

Quality Standards

All our products are manufactured in accordance with:

Brazilian homeopathic pharmacopeia (Farmacopeia Homeopática Brasileira)
Good Manufacturing Practices (GMP)
ANVISA (Brazilian Health Regulatory Agency) regulations
International quality standards where applicable

Intended Use

Our products are intended for:

Professional use by licensed pharmacists and healthcare practitioners
Manufacturing of homeopathic medicines by authorized industries
Preparation of homeopathic formulations in licensed pharmacies
Research and educational purposes by qualified institutions

Product Information

We provide accurate product specifications, certificates of analysis, and safety data sheets. However, it is the customer's responsibility to:

Verify product suitability for their intended use
Comply with local regulations and professional standards
Maintain proper storage and handling conditions
Use products within specified shelf life

Ordering and Payment

Order Placement

Orders can be placed through:

Direct contact with our sales team
Email correspondence
Authorized distributors
Our online ordering system (where available)

Pricing

Prices are quoted in Brazilian Reais (BRL), US Dollars (USD), or other agreed currencies
Prices may vary based on order volume, shipping destination, and market conditions
We reserve the right to adjust prices with reasonable notice
Special pricing for bulk orders may be available upon request

Payment Terms

Payment terms are specified on each invoice
Standard terms are typically net 30 days for established customers
New customers may require prepayment or credit verification
We accept bank transfers, letters of credit, and other agreed payment methods
Late payments may incur interest charges as permitted by Brazilian law

Minimum Order Requirements

Minimum order quantities may apply depending on:

Product type and availability
Shipping destination
Customer classification

Shipping and Delivery

Logistics Partners

We work with trusted international logistics partners to ensure safe and compliant delivery of our products worldwide. Shipping is arranged through these partners who specialize in pharmaceutical and regulated product transportation.

Shipping Costs

Shipping costs are calculated based on destination, weight, volume, and service level
Costs are quoted separately and added to the product invoice
International shipments may require special handling fees

Delivery Terms

Standard delivery terms are typically EXW (Ex Works) São Paulo, Brazil
Other Incoterms (FOB, CIF, DDP, etc.) can be negotiated
Delivery times vary by destination and customs processing
We provide tracking information through our logistics partners

Import Compliance

Customers are responsible for:

Ensuring compliance with import regulations in their country
Obtaining necessary licenses and permits
Paying customs duties, taxes, and import fees
Providing accurate import documentation
Meeting specific country requirements for homeopathic products

Risk of Loss

Risk of loss transfers according to the agreed Incoterms. Customers should arrange appropriate insurance for international shipments.

Product Quality and Documentation

Certificates and Documentation

We provide:

Certificates of Analysis (CoA) for each batch
Material Safety Data Sheets (MSDS/SDS)
Product specifications and monographs
Regulatory compliance documentation
Batch traceability records

Quality Guarantee

We guarantee that our products:

Meet specified quality standards at the time of shipment
Are manufactured following GMP guidelines
Conform to batch-specific certificates of analysis
Are properly labeled and packaged

Complaints and Quality Issues

If you encounter quality issues:

Notify us within 30 days of receipt
Provide batch numbers and supporting documentation
Preserve samples for investigation
We will investigate and respond within a reasonable timeframe

Returns and Refunds

Return Policy

Returns are accepted under the following conditions:

Notification within 30 days of receipt
Products in original, unopened packaging
Valid quality concern or shipping error
Prior authorization from our quality team

Non-Returnable Items

We cannot accept returns of:

Opened or used products
Products stored improperly after receipt
Products past their expiration date
Custom formulations or special orders

Refund Process

Approved returns receive credit or refund
Shipping costs for returns are typically the customer's responsibility
Refunds are processed within 30 days of receiving returned goods
Defective products due to our error are fully refunded including shipping

Intellectual Property

Trademarks

"Lab H&N", our logo, and specific product names are our trademarks. Use of these marks requires our written permission.

Proprietary Information

Our formulations, processes, and technical documentation are proprietary. Customers may not:

Reverse engineer our products
Disclose our proprietary methods
Use our documentation beyond their intended purpose

Limitation of Liability

Product Use Disclaimer

While we ensure product quality, we are not responsible for:

Final formulations prepared by customers
Therapeutic outcomes of medicines made from our products
Improper use or storage by customers or end users
Compliance with local practice standards

Liability Limits

Our liability is limited to:

Replacement of defective products
Refund of purchase price for verified quality issues
Direct damages directly caused by product defects

We are not liable for:

Indirect, consequential, or incidental damages
Lost profits or business interruption
Claims exceeding the purchase price of affected products

Professional Responsibility

Customers are professionally responsible for:

Proper use of our products in their practice or business
Compliance with local healthcare and pharmaceutical regulations
Safety and efficacy of final preparations
Appropriate patient care and counseling

Regulatory Compliance

Export Compliance

We comply with Brazilian export regulations. Customers must comply with import regulations in their jurisdictions.

Controlled Substances

Some botanical materials may be controlled or restricted in certain countries. Customers are responsible for verifying legal status in their location.

Pharmaceutical Regulations

Customers must hold appropriate licenses and comply with pharmacy and healthcare regulations applicable to their activities.

Data Protection and Privacy

Your personal and business information is handled according to our Privacy Policy and Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados).